Privacy PolicyLast updated: November 7, 2025

At Les équipements adaptés Physipro Inc., we are committed to protecting your personal information. This policy aims to inform you about how we collect, use, disclose, retain, and safeguard your personal data in accordance with Quebec’s Law 25.

1. Collection of Personal Information

We only collect information necessary to provide our services. This may include:

  • First and last name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (e.g., credit card)
  • Information provided in forms (e.g., newsletter, contact)
  • Browsing data (via Google Analytics)

2. Methods of Collection

Information is collected through:

  • Employee file opening forms
  • Online purchases (order form and secure payment)
  • Communication by email or phone
  • Analytics tools (Google Analytics and cookies)

3. Purpose of Use

Collected information is used for:

  • Processing and delivering online orders
  • Managing subscriptions to various platforms
  • Responding to your inquiries
  • Ensuring proper functioning and security of our internal tools
  • Complying with legal obligations

4. Cookies and Analytics Tools

We use Google Analytics to anonymously analyze browsing behavior. These data help improve performance. You can accept, configure, or refuse data collection during your first visit (pop-up window) or disable cookies in your browser settings.

5. Consent

We obtain your consent before collecting or using your personal information, except where permitted by law. By submitting your information via our forms or completing a transaction, you consent to its use for the purposes mentioned.

6. Disclosure to Third Parties

Your information may be shared with service providers (e.g., payment platforms, web hosting, marketing tools) only as necessary to deliver services and under agreements ensuring confidentiality.

7. Retention and Security

We retain your personal information for as long as necessary to fulfill the intended purposes (e.g., purchase) or for a maximum of 5 years, or until you unsubscribe. After this period, your data will be deleted from our systems as required by law. Physical, technological, and administrative security measures are in place to protect your information.

8. Your Rights

Under Law 25, you have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw your consent
  • Request deletion of your information (within legal limits)
  • Be promptly informed in case of a privacy incident

To exercise your rights, contact our Privacy Officer at the address below.

9. Privacy Officer

Roxanne Valois
Les équipements adaptés Physipro Inc.
370, 10e Avenue Sud, Sherbrooke (Québec)
Email: [email protected]
Phone: 819-823-2252

10. Changes

This policy may be updated to reflect changes in our practices or to comply with regulations. Any updates will be published with the revision date.